Subscription Cancellation
You may cancel your subscription at any time through your GoFlight account settings or by contacting our support team.
When you cancel:
- Your subscription will remain active until the end of your current billing period.
- You will continue to have access to all paid features until your subscription expires.
- Your subscription will not automatically renew after the current billing cycle.
No cancellation fees apply.
Refund Policy
As GoFlight provides immediate access to digital services and AI-powered learning tools, subscription fees are generally non-refundable.
Refunds will not be provided for:
- Partial subscription periods.
- Unused features.
- Failure to use the platform after subscribing.
- Change of mind after purchase.
Exceptional Refunds
We understand that exceptional situations may arise.
Refund requests may be considered if:
- You were charged multiple times due to a billing error.
- You were charged after successfully cancelling your subscription.
- There was a verified technical issue that prevented you from accessing the GoFlight platform for a significant portion of your subscription period.
All refund requests are reviewed on a case-by-case basis.
Free Trial
New accounts receive a 7-day free trial of the plan they select. A valid payment method is required to begin the trial, but no charge is made when it starts.
How the trial works:
- The trial lasts 7 days from the moment it is activated.
- Trial accounts have limited usage of AI-powered features. These limits are removed on subscribing.
- At the end of the trial your payment method is charged for the plan you selected, and the subscription renews monthly thereafter.
- You may cancel at any time before the trial ends and you will not be charged.
- One trial is available per account.
The date of your first payment is shown in your account throughout the trial period.
Failed Payments
If a payment cannot be processed:
- Your subscription may be suspended until payment is successfully completed.
- Continued failed payment attempts may result in cancellation of your subscription.
Changes to Pricing
Subscriptions are charged in South African Rand (ZAR). Prices displayed in other currencies are indicative only; the amount your bank converts and debits is based on the ZAR price and your bank's exchange rate. GoFlight may update subscription pricing from time to time. Any pricing changes will be communicated in advance and will only apply to future billing periods. Existing subscribers will be notified before any new pricing takes effect.
Account Termination
GoFlight reserves the right to suspend or terminate accounts that:
- Violate our Terms of Service.
- Engage in fraudulent activity.
- Misuse the platform or AI services.
- Attempt to compromise the security or integrity of the platform.
Termination for these reasons does not entitle the user to a refund.
Contact Us
If you have any questions about your subscription, cancellation, or a refund request, please contact us.